Return & Refund Policy

LearnWorks' core advisory service — consultations, course matching, scholarship screening and application support — is provided free of charge, so in most engagements there is simply nothing to refund. This policy covers the two situations where money does move: optional paid add-on services, and payments you make to third parties with our assistance.

1. Optional paid add-ons

From time to time we offer clearly priced optional services, such as express document translation, courier handling for attested certificates, or extended test-preparation workshops. For these:

• Cancellation before work begins: full refund, no questions asked, processed within fourteen days to your original payment method;
• Cancellation after work has begun: a pro-rated refund reflecting the portion not yet performed;
• Service not delivered as described: tell us within thirty days and we will re-perform the service or refund it in full — your choice.

Refund requests go to [email protected] with your receipt number. We acknowledge within two working days and pay approved refunds within fourteen.

2. Payments made to institutions and authorities

Application fees, tuition deposits, English-test fees and visa fees are charged by universities, testing bodies and governments under their own refund rules. Even when we help you make such a payment, the money goes to the institution, and its policy — not ours — governs any refund. What we commit to:

• Telling you before you pay whether a fee is refundable, partially refundable or non-refundable, based on the institution's published policy;
• Preparing and submitting refund applications to institutions on your behalf where you are entitled to one (for example, a visa refusal triggering a deposit refund);
• Chasing institutional refunds as part of the free service until they are resolved.

3. What is not refundable by us

We cannot refund money we never received: fees paid directly to institutions, exchange-rate differences, bank transfer charges, or costs arising from information you provided inaccurately. We also cannot compensate for admission or visa refusals, which remain decisions of the relevant authority.

4. Cooling-off for workshops and events

Paid workshop seats may be cancelled for a full refund up to seven days before the event, or transferred to another person at any time by emailing us the replacement attendee's name.

5. Questions and disputes

Start with [email protected] or +603 5615 2247 — most refund questions are settled in one conversation. Unresolved disputes follow the process in our Terms & Conditions under Malaysian law.